You have the right to be treated with courtesy, dignity and respect. It is your responsibility to extend the same courtesy and politeness to the practice team.
You have the right to be seen urgently if your condition necessitates this.
It is your responsibility not to misuse urgent appointments that may be required for other patients.You have the right to be informed if you will be kept waiting for more than 30 minutes past your appointment time.
It is your responsibility to inform us in advance if you are unable to keep your appointment.
You have the right to collect your repeat prescription on the working afternoon following your request. It is your responsibility to ensure that you order your repeat prescription in good time, before you run out of medication.
It is your right to expect a high standard of efficient and up-to-date healthcare. It is your responsibility to aid us in providing this, by being aware of the information found on this website and in our practice booklet, thereby using our services appropriately.