Our Guidance Sending photographs to the practice via email.

We are unable to process unsolicited images sent to the practice via email. Please only send images after agreement with our staff.

Photographs are a very helpful way of allowing clinicians to ‘see’ your problem, while minimising the risk involved in having you attend the surgery at the present time.

Thank you for sharing your photos. By sending these to us, you are providing your consent for us to store and use them as follows. We will store this in your medical record held on our clinical system and nowhere else. We will not share the image with anyone else other than with clinicians directly involved in your care for any reason.

- Please send photos following notes below:

- No more than 3 photos
- Ensure photos are clear, of good quality and not blurry
- Send as ‘small or medium’ image if possible
- Ensure info re what area of the body is added
- If possible, include an item to provide scale, eg a coin For more information, please see below.

Please ensure that you advise us of any change of name, address or telephone number. You can do this by emailing us at williamwood.practice@nhs.net or calling in at the reception. Our practice boundary is shown on the map page of this website; if you are intending to move outside of this area, you will need to register with another doctor.

We always try to provide the best service possible, but there may be times when you feel this has not happened. We are always pleased to receive feedback from our patients, whether positive or negative. If you have a complaint, please follow the protocol laid down by the NHS in Scotland. Your complaint should be made in writing to our practice/business manager Jacqueline Forster or to Dr Pexton.

We will address your concerns, provide you with an explanation and inform you of any action that may be needed. For further information, including what action you can take if you feel your complaint has not been satisfactorily dealt with, please speak to Jacqueline Forster.

A copy of the practice complaints policy is available on request.

Safeguarding Your Health Information All staff working within the NHS have a professional and legal duty to maintain confidentiality and safeguard your personal health information. Our use of your personal health information is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you. To ensure that you receive the best possible care, there may be occasions where it is important to share this information with other professionals.

The Freedom of Information (Scotland) Act 2002 enables any person requesting information from a public body to receive that information, subject to certain exemptions. This is to encourage public authorities (including GP Practices) to be more open and accountable and organise their information in an efficient and accessible way. This excludes personal data. The Practice Publication Scheme document is available to view; please contact the practice manager for more information.

General Data Protection Regulations (GDPR) What is GDPR? The General Data Protection Regulation (GDPR) is a new EU regulation that comes into force on 25th May 2018. The GDPR will replace the existing data protection legislation including the UK Data Protection Act 1998.

Who does GDPR apply to? The GDPR applies to all individuals and organisations with day-to-day responsibilities for data protection.

What does this mean for patients?

must be processed lawfully, fairly and transparently. collected for specific, explicit and legitimate purposes. must be limited to what is necessary for the purposes for which it is processed. must be accurate and kept up to date. must be held securely. it can only be retained for as long as is necessary for the reasons it was collected. Further information can be found on our Privacy Statement.

Privacy Statement for Patients How we use your records - important information for patients

This practice handles medical records in-line with laws on data protection and confidentiality. We share medical records with those who are involved in providing you with care and treatment. In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care provided to you is safe. You have the right to be given a copy of your medical record. You have the right to object to your medical records being shared with those who provide you with care. You have the right to object to your information being used for medical research and to plan health services. You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office.

If you feel a home visit is required then please telephone BEFORE 11.00am. The receptionist will take some information about your request, which will be passed to the on call Doctor who may phone you back to discuss your request further. Please note that we have a strict housecall policy and visits are made at the doctor’s discretion. This service is provided for patients whose condition makes it impossible for them to attend the surgery. We can attend three patients in the medical centre in the time it takes to do one housecall and it is almost always the best place to be seen, where all means of examination, diagnosis and treatment are at hand.

Contrary to popular belief it is quite safe to take a child with a temperature out of doors and, indeed, this often helps to bring the temperature down.