Our Guidance DURING THE CURRENT COVID-19 SITUATION.

THE NHS IS “OPEN” BUT DUE TO THE ONGOING COVID-19 PANDEMIC SERVICES ARE ALTERED AND DISRUPTED.

WE ARE ONLY SEEING PATIENTS IN THE SURGERY BY PRE-ARRANGED TELEPHONE INVITATION. It remains unlikely that there will be a return to routine face to face appointments in the near future. If a clinician needs to examine you, you will be given a time to come down; there is social distancing marking, and a new door entry system with an external intercom. Please follow instructions, including the wearing of a mask which we will provide.

WE ARE NOW OFFERING BOOK AHEAD TELEPHONE APPOINTMENTS. Most conditions can be dealt with safely over the telephone. Appointments can be booked up to two weeks in advance.

PLEASE TELEPHONE THE SURGERY RATHER THAN COMING TO THE DOOR. Our receptionists are busy on the ‘phones, and coming to the surgery increases infection risk to both them and you.

WE WILL RESUME SERVICES AS SOON AS IT IS SAFE TO DO SO; PLEASE KEEP UP TO DATE WITH OUR STATUS ON THIS WEBSITE AND OUR FACEBOOK PAGE.

ANY PRESCRIPTIONS TO BE COLLECTED WILL BE SENT TO YOUR DESIGNATED PHARMACY.

We are doing our very best to offer safe and effective healthcare during challenging times. Thank you for your ongoing understanding and support.

NHS Latest News
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Guidance for households with possible coronavirus infection
(COVID-19): Shielding
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For more information, please see below.


21 May, 2020
Covid-19 Pandemic - Attending an appointment in the surgery

You have been invited to attend the surgery for an appointment. Please see the instructions below to minimise the risk to both yourself, our other patients and our staff.

  • Attend alone - no partner / children if possible.
  • Remove coat before entering the building and avoid carrying anything (eg a handbag, ‘phone, kids’ toys, food or drink).
  • Wear loose fitting clothing that will not need to be removed if you are going to be examined.
  • Use the lavatory before leaving home – our toilet facilities are unavailable.
  • You will be met at the door and given a mask to put on before entering the building. You will also be asked to use hand sanitiser. Please try to avoid touching anything e.g. doors when you are inside.
  • Conversation will be minimal during the time you are in the building. Please don’t be offended; this is to keep us all safe. We will speak to you before and after you are seen via the ‘phone.
21 May, 2020
Covid-19 Pandemic - House Visit Procedure

We have agreed to visit you at home. In order to minimise the risk of this contact to both yourself, our other patients and our staff, we ask that you attempt as far as possible to follow the protocol below. If any of these cause you any difficulty, please let us know before we attend.

Preparing for the nurse / doctor visit:

  • Please be ready for the nurse or doctor; you will be seen and examined as close to your front door as possible. This is to minimise the risk of attending your home.
  • Please open windows half an hour or so before the Clinician attends to ventilate the home / room.
  • Please ensure you will not require to visit the toilet while we are there.
  • During the visit:

  • Verbal conversation will be absolutely minimal while we have contact with you at your home. We will speak to you before we attend and discuss the outcome via telephone afterwards.
  • The purpose of the visit will be to physically examine you. This will be done as thoroughly as is required, but as this is all we are doing while we are with you, you will find that the visit should be much quicker than normal. Again, this is to minimise risk.
  • If any questions arise while we are there, you will have an opportunity to discuss these with us after we have left. Please try, as far as is sensible, to avoid conversation with the nurse or doctor while we are there.

We hope you understand the reasons behind this change of procedure and don’t find it too inconvenient. If you have any questions about this, please get in touch before the visit.

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Coronavirus Advice

For guidance and advice on how to manage coronavirus at home.

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