PRACTICE
PLEDGE
You have the right to be treated with courtesy, dignity
and respect.
- It is your responsibility to extend the same
courtesy and politeness to the practice team.
You have the right
to be seen urgently if your condition necessitates this.
- It
is your responsibility not to mis-use urgent appointments that may be
required for other patients.
You have the right to be informed
if you will be kept waiting for more than 30 minutes past your appointment
time.
- It is your responsibility to inform us in advance if
you are unable to keep your appointment.
You have the right to
collect your repeat prescription on the working afternoon following your
request.
- It is your responsibility to ensure that you order
your repeat prescription in good time; before you run out of medication
It is your right to expect a high standard of efficient and up-to-date
healthcare.
- It is your responsibility to aid us in providing
this, by being aware of the information found on this website and in our practice booklet thereby
our services appropriately.
COMPLAINTS
PROCEDURE
We always try to provide the best service possible,
but there may be times when you feel this has not happened. We are always
pleased to receive feedback from our patients, whether positive or negative.
If you have a complaint, please follow the protocol laid down by the NHS
in Scotland. Your complaint should be made in writing to our practice/business
manager Jacqueline Forster or to Dr Mackintosh.
You will receive
an acknowledgement within two working days, and a full reply as soon as
the complaint has been investigated. We will address your concerns, provide
you with an explanation and inform you of any action that may be needed.
For further information, including what action you can take if you feel
your complaint has not been satisfactorily dealt with, please speak to
Jaqueline Foster.
SAFEGUARDING
YOUR HEALTH INFORMATION
All staff
working within the NHS have a professional and legal duty to maintain
confidentiality and safeguard your personal health information. Our use of your personal health information is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you. To ensure
that you receive the best possible care, there may be occasions where
it is important to share this information with other professionals. There
is a poster in the waiting area with further information about this.
ZERO
TOLERANCE
We will
not tolerate either physical or verbal aggression towards administration
or clinical staff. Such behaviour will result in the patient being removed
from our list.
PRIMARY
CARE TRUST
Details of Primary Medical Services in this area can
be obtained from:
Greater Glasgow NHS Board, Primary Care Division,
Gartnavel Royal Hospital, 1055 Great Western Road, Glasgow G12 0XH
Tel: 0141 211 3600
FREEDOM
OF INFORMATION
Freedom of Information (Scotland) Act 2002
came into force on 1st January 2005 and enables any person requesting
information from a public body to receive that information, subject to
certain exemptions. This is to encourage public authorities (including GP Practices)
to be more open and accountable and organise their information in an efficient
and accessible way.
This excludes personal data.
The Practice Publication Scheme Document is available to view, please
contact the practice manager for more information.
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